The Touch is a unique, tailored set of methodologies that help transform your business into one that performs to its full potential.
Following an initial assessment (see The Pulse), we work closely with you, on the frontline of your customer delivery to implement improvements to systems and processes across sales, operations and customer service, enabling staff to recognise and achieve the best route to higher performance.
The Touch is entirely bespoke to your business, focused on operational delivery and completely hands-on. We work within your organisation under a senior sponsor, to an agreed plan and set of targets. It is not a lengthy consultancy; it is a short, targeted series of clearly defined actions with a strong focus on the delivery of tangible results.
On past projects, we have helped contact centres achieve:
- Cross-sell results of up to 100%
- Sales volume increases of up to 30% within three weeks
- Savings of 30% on the cost of buying in data
- £7million of additional sales in three months
If you’d like to hear more about some of our successes first-hand, we’d be happy to refer you to some of our previous clients.
For more information on the Touch, please download our brochure or give us a call on 0843 289 0500.
The diagram below outlines the key ‘Touch’ points we cover when working within any business (please click to enlarge):